Returns & Exchanges Policy

At SpaDerma Medspa, your skin's health is our priority; if you are not completely satisfied with your skincare purchase, we offer returns on unopened products within 30 days of delivery. Please note that prescription-grade items and used products are generally non-refundable to maintain our high clinical standards.

Return Process

• 1.
  Initiate Your Request

  Contact our concierge team via email with your order number and the reason for the return to receive a Return Authorization.

• 2.
  Prepare Your Package

  Securely pack the unopened products in their original packaging, ensuring all protective seals are intact to qualify for a full refund.

• 3.
  Ship to SpaDerma

  Affix the provided shipping label and drop your package at any authorized carrier location; please allow 5-7 business days for transit.

• 4.
  Receive Your Refund

  Once our clinical team inspects the items, a refund will be issued to your original payment method, excluding original shipping costs.